QUESTIONS, ANSWERED

A little clarity
before you begin.

How does it work?

For each item, choose authentication, valuation, or both. Add item details and photos, review the submission, then complete Shopify checkout. Combined selection is one item with one photo submission; authentication and valuation are reviewed and released separately.

What is the difference between authentication and valuation?

Authentication is a human photographic review with an outcome of authenticated, not authenticated, or unable to determine. Valuation is an independent estimate supported by market comparisons; it is not an authentication opinion or guaranteed sale or insurance value. No authentication certificate is promised; only an approved, released authenticated result receives one.

How long does a review take?

We aim to complete authentication reviews within two business days, excluding weekends, Eastern time, from confirmed payment and receipt of complete evidence. This is an expectation, not a guarantee. The review pauses while we wait for additional evidence you are asked to provide.

Do I need an account?

No. Submit as a guest with your name and email. Your private case link lets you follow the review.

Can I submit several items?

Yes. Select a service for each item; each item gets its own case and service pricing. Combined authentication and valuation use one item submission and one set of photos.

Can I use photos from my phone?

JPEG, PNG, WebP and HEIC photos are supported. Original files stay private, and HEIC photos are converted to a display preview.

What if you cannot determine authenticity?

The authentication result can be authenticated, not authenticated, or unable to determine. Only an authenticated result approved and released by an approver receives an authentication certificate. We may ask for additional evidence before making a final determination.

What if checkout fails?

Your photos remain saved. Resume in the same browser and retry checkout. A declined or abandoned checkout does not start a review.

Can I request a refund?

Refund requests are handled under our refund policy. Contact us with your case reference and identify the service concerned.

LuxCertify is an independent service and is not affiliated with the brands it reviews.